Shipping policy

VELO & CO offers reliable delivery across South Africa. All shipping fees are clearly displayed during checkout so you always know exactly what you will be paying.

Shipping Rates

We currently offer the following delivery options within South Africa:

• Free Delivery — Orders R999 and up

• Standard Delivery — R99 flat rate for orders below R999

These rates apply automatically based on your cart total.

Order Processing

Orders are prepared and processed in the order they are received. Processing times may vary depending on product availability and store activity.

(We do not mention any delivery or arrival time.)

Tracking Information

When your order is dispatched, tracking details will be provided (when available), allowing you to monitor your delivery status.

Address Accuracy

Please ensure your shipping address is correct. VELO & CO is not responsible for failed deliveries caused by incomplete or incorrect address details.

Lost or Damaged Parcels

If a parcel arrives damaged or is reported missing, we will assist in investigating the issue and finding a suitable solution in line with our store policies.